This Refund Policy outlines the guidelines and procedures for refunds related to the use of the Ganjan Car Services mobile application ("the App") provided by Ganjan Car Services ("we" or "us"). By using the App, you ("User" or "you") agree to abide by this Refund Policy.
1. Refund Eligibility
1.1 Refunds may be requested under the following circumstances:
Service Cancellation: If a service booked through the App is canceled by the User or the service provider in accordance with the cancellation policy.
Service Unavailability: If the service requested by the User is unavailable or cannot be provided by the service provider for any reason.
Billing Errors: If the User is erroneously charged for a service that was not provided or was provided incorrectly.
1.2 Refunds will not be issued under the following circumstances:
User's Change of Mind: If the User changes their mind about a service after booking it through the App.
User's Failure to Use Service: If the User fails to utilize a service that has been booked and provided by the service provider.
2. Refund Request Process
2.1 Users must submit a refund request through the Ganjan Car Services Application within a reasonable timeframe after the occurrence of the event warranting a refund.
2.2 Refund requests must include relevant details such as the reason for the refund, booking information, and any supporting documentation.
3. Refund Approval
3.1 Refund requests will be reviewed and approved at the discretion of Ganjan Car Services.
3.2 Refunds may be approved partially or in full, depending on the circumstances of the request.
4. Refund Disbursement
4.1 Approved refunds will be processed using the original method of payment or alternative methods agreed upon between Ganjan Car Services and the User.
4.2 Refunds may take a reasonable amount of time to be processed and reflected in the User's account.
5. Non-Refundable Fees
5.1 Certain fees associated with the use of the Ganjan Car Services Application, such as transaction fees or service fees, may be non-refundable.
5.2 Users will be informed of any non-refundable fees prior to making a booking through the App.
6. Modification of Refund Policy
6.1 Ganjan Car Services reserves the right to modify or amend this Refund Policy at any time without prior notice.
6.2 Users will be notified of any changes to the Refund Policy through the Ganjan Car Services Application or other means of communication.
By using the Ganjan Car Services Application, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree to this Refund Policy, you should refrain from using the App. Continued use of the App following any modifications to this Refund Policy shall constitute your acceptance of such modifications.
